Telehealth, sometimes called telemedicine, involves many choices like video conferencing and mobile health apps. If you’re new to telehealth, you may be worried about whether your health information is safe and secure. Here are three things for you to know.
Identity authentication helps make sure the person logging into your appointment is really you. Sometimes you may need to give two pieces of proof to sign into your account. For example, you may need to log-in with a username and password, and you may need to enter a code received by text message to log-in to your account.
Strong and unique passwords for telehealth platforms will protect your accounts from being hacked. Stay away from easy-to-guess passwords like 12345, your first name, your home phone number or your pet’s name.
Telehealth visits are not recorded. Virtual meetings are not recorded and the tools provided by health care professionals used for virtual visits are on secure networks.
Dr. Eugene Rhee is a urologist with Kaiser Permanente in Southern California and is the chair of the Public Policy Council for the American Urological Association.
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